Corporate Social Responsibility
Diphex Solutions Limited (the Company) are committed to conducting our business in a socially responsible, ethical, and sustainable manner. The Company recognise that our operations affect a wide range of stakeholders, including employees, customers, suppliers, investors, local communities, and the environment.
This CSR Policy forms part of the Company’s wider approach to governance and compliance, encompassing ethical business conduct, environmental stewardship, employee wellbeing, and legal obligations as the UK Responsible Person (UKRP), sole importer, and distributor of medical products in United Kingdom (excluding Northern Ireland).
This policy outlines our approach to embedding social, environmental, and economic responsibility throughout our operations and decision-making processes.
Responsibility and Governance
The General Manager holds overall responsibility for the implementation of this policy and for ensuring that appropriate resources are made available to support our commitments. However, all employees share responsibility for upholding and promoting corporate social responsibility in their day-to-day activities and decision-making.
Our Commitments
Ethical Business Conduct
We operate in accordance with all applicable UK legislation, including employment, anti-bribery, competition, health and safety, and environmental laws. In all business relationships, we are committed to acting with honesty, fairness, and integrity. Our contracts and agreements are clearly defined to reflect fair and transparent terms, and we strive to prevent any unethical or exploitative practices.
We also expect our suppliers and contractors to adopt responsible and lawful business practices. As part of our commitment to upholding high standards of legal labour compliance, we ensure that all labour used within our business and supply chains adheres to UK legislation. We do not tolerate the use of forced labour, child labour, or illegal workers under any circumstances. These principles are detailed further in our separate Corporate Legal Labour and Compliance Policy, which outlines our stance on modern slavery, child labour, and illegal immigration.
Regulatory Compliance for Medical Devices
As the UK Responsible Person (UKRP), sole importer, and distributor of the medical products we supply, the Company supplies United Kingdom (excluding Northern Ireland). We are committed to full compliance with the UK Medical Devices Regulations 2002 (as amended).
We ensure that the products we place on the UK (excluding NI) market meet all applicable regulatory requirements. We maintain robust processes for verifying manufacturer compliance, retaining technical documentation, and facilitating post-market surveillance. Our obligations as UKRP are carried out in full alignment with MHRA expectations, including vigilance reporting and incident response coordination.
We work closely with our overseas manufacturers to ensure conformity assessments are properly conducted and that the products are safe, effective, and appropriately marked for the UK (excluding NI) market.
Employees
We are committed to being an equal opportunities employer and to providing a workplace that is free from discrimination, harassment, and victimisation. All employees are treated fairly and with respect, regardless of nationality, race, gender, religion, age, disability, or any other protected characteristic under the Equality Act 2010.
We provide all staff with clear and fair terms of employment, alongside access to training and ongoing professional development. Our remuneration practices are transparent and fair, and we maintain effective mechanisms for employee consultation and engagement in business matters.
In accordance with the Health and Safety at Work etc. Act 1974, we provide a safe and healthy working environment for all employees. Our health and safety systems are continuously reviewed and aligned with our internal policies and procedures.
Our management systems are certified to ISO 45001 (Occupational Health & Safety Management), demonstrating our proactive approach to risk prevention, employee wellbeing, and regulatory compliance.
Customers
We are committed to providing products and services that are safe, reliable, and of the highest quality. We welcome and actively encourage customer feedback, and any complaints are handled in accordance with our quality management system to ensure transparency and accountability.
Our ISO 9001-certified quality management system underpins our commitment to continual improvement, customer satisfaction, and product excellence.
Community Engagement
We aim to build strong, positive relationships with the communities in which we operate. Employees are encouraged to participate in charitable and voluntary activities, with particular support offered for initiatives aligned with employee-nominated causes.
We also aim to work closely with local schools, colleges, and universities to support career development, promote industry awareness, and provide learning opportunities for young people preparing for employment.
Environmental Responsibility
We are committed to reducing the environmental impact of our operations through the development and implementation of sound environmental objectives as part of our business planning process. We seek to use resources efficiently, reduce waste, and operate in accordance with all applicable environmental regulations.
Sustainability is embedded into our daily operations and long-term strategic planning, guided by our ISO 14001-certified Environmental Management System. We regularly assess our environmental footprint and identify opportunities for improvement.
Communication and Transparency
We strive to be open and honest in communicating our strategies, objectives, performance, and governance with all stakeholders. A culture of continuous improvement underpins our operations, and we value stakeholder feedback as a means of refining our practices and enhancing our impact.
Monitoring and Review
This policy will be reviewed annually to ensure it remains aligned with current UK legislation, reflects best practice, and supports the values and strategic aims of the company.
This policy supports our certified management systems under ISO 9001, ISO 14001, and ISO 45001.